FAQ

FAQ 

Q1: How old do I need to be to purchase your products?
A: You must be 21 years old or of legal age in your country to purchase and use our products.

Q2: What’s included in the product warranty?
A: We offer a 90-day limited warranty on device defects. Please refer to our Warranty Policy for full details.

Q3: Do you ship internationally?
A: Yes, we ship to select countries. Shipping availability and fees will be shown at checkout.

Q4: Can I return a used product?
A: For hygiene and safety reasons, we do not accept returns on used or opened products.

Q5: Are your products safe?
A: Our devices are made with quality-tested materials and follow strict safety protocols. However, they are intended for adult smokers only and not risk-free.

Q6: How do I contact customer service?
A: You can reach us at [your email or contact form link]. We’ll get back to you within 24–48 hours.