Product Exchange Policy
1. Product Exchange Policy
Product Exchange Policy
We value our customers and aim to ensure your satisfaction with every purchase. If you receive a defective or incorrect item, we offer a hassle-free exchange policy.
Eligibility for Exchange:
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Requests must be made within 7 days of receiving the product.
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Products must be unopened, unused, and in the original packaging.
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Proof of purchase (order number or receipt) is required.
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Only defective or wrongly shipped products are eligible for exchange.
Non-Exchangeable Items:
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Opened e-liquid cartridges or used devices due to hygiene and safety concerns.
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Items damaged by misuse or unauthorized modification.
Exchange Process:
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Contact our customer service at [[email protected]] with your order number and photos of the item.
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Once your request is approved, we will provide a return address.
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After receiving and inspecting the item, a replacement will be shipped within 5 business days.
Shipping Fees:
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We cover the return shipping cost for faulty or incorrect items.
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For exchanges due to customer preference, return shipping costs are borne by the customer.